LOOKING TO EARN $40k TO $100K +/YEAR!!*
$5000 in the first couple of months alone!**
Appointment Setter/Product Specialist
Appointment Setter Representative/Product Specialist will use their knowledge of company products, services, and policies to assist callers with inquiries, qualifications, and appointment setting. This role speaks with customers and listens to them to gain a better understanding of their automobile needs to get them set for an appointment. Hands on handling of the customer upon arrival, along with the help of a current employee during training.
Job Duties/ Responsibilities
Appointment setting and confirmations
Updating and altering CRM files and profiles
Follow communication “scripts” when speaking with customers
Keep records of all conversations in the CRM
Cold and warm calling to potential clients
Engaging in active listening with customers, confirming or clarifying information
Discussing and qualifying automobile needs
Gather information from potential clients
Understanding and striving to meet or exceed call center goals
Scrub through generated leads for potential appointments/clients
Presentation of automobile to prospective buyers
Agree on purchase amount
Finalize and deliver the vehicle on or off site
High organizational skills and ability to manage a number of projects at the same time
Excellent organizational and multitasking skills
A team player with a high level of dedication
Ability to prioritize own workload
Strong communication skills
Must be detail oriented
Sales experience is a plus, preferred but not required
Call center experience, strongly preferred but not required
Requirements, Education and/or Experience
High school diploma or GED
1 to 3 months of related experience and/or training
Candidates with an equivalent combination of education and experience will also be considered
Must pass pre-employment screening to include MVR, drug test, and criminal background check
Compensation is based on experience and commensurate with Fortune 500 companies.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is required to walk around the store and inventories. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.
401(k) with company match
Drug Free work environment
*Minimum performance must be attained details will be discussed at in person interview
** Minimum guaranteed total income of $5000 for 1st two months, or commissions, whichever is greater
Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 70 years of success, the Houston-based automotive group has 10 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Honda, Mitsubishi, Nissan, Chevrolet, Buick, GMC, Chrysler, Dodge, Jeep, and Subaru.
The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. Over 70 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same.
Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America. And today, the third Gillman generation is active in the business.
Success has not altered the organization's founding principle. Every employee in every Gillman dealership knows customer satisfaction is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.