Shop Forman/ Production Manager

The Gillman Companies is an established group of family owned automobile dealerships based out of Houston, TX. We have served the automotive needs of Texas since 1938 by maintaining a long-established tradition of excellence and customer satisfaction. Gillman has also been named one of the Houston Chronicle's Top 100 Workplaces 4 years in a row!

We currently have an opportunity available for a Shop Foreman. Qualified candidates will share our passion for great customer service and have a drive to go above and beyond the minimum standard.

Shop Foreman

The Shop Foreman is responsible for (1) ensuring the proper repair and servicing of all the vehicles taken in by the Service Department, and (2) maintaining Technician productivity at levels determined by service management. This task is accomplished by providing direct on-the-job assistance to Technicians, coordinating and conducting training, inspecting jobs for proper completion and creating an environment for high productivity through motivational leadership and effective administration.

Job Responsibilities

• Maintain a high level of product and technical knowledge and practical experience through the study of technical manuals and bulletins, classroom training, communication with factory service representatives and actual hands-on experience.
• Maintain a skill summary of the technical staff and make recommendations to service management regarding technical needs.
• Provide technical and administrative training for Technicians both in a classroom setting and on-the-job as directed and/or approved by service management.
• Provide timely on-the-job assistance to Technicians experiencing difficulty diagnosing and/or repairing vehicles.
• Review diagnostic results of any Technician performing new and/or unfamiliar diagnostic procedures, before major repairs are begun.
• Provide diagnostic and test drive assistance on the service lane as needed by the service sales staff.
• Personally quality check and/or road test the work performed on every vehicle with a major repair, every new vehicle within six months of its delivery date, and every vehicle worked on by a Technician experienced at the operation performed, or as directed by service management.
• Assist the service sales staff in properly documenting Repair Order complaint, cause and correct information.
• Administer pay for the technical staff according to company policies.
• Meet individually with group leaders once a week to (1) review group performance, and (2) counsel them regarding all administrative and management matters.
• Meet with the Service Manager once a week to (1) report on shop production, and (2) discuss any pending administrative or management matters.
• Perform various administrative tasks as directed by management.
• Keep shop equipment in safe operating condition. Stay informed about new equipment available in the marketplace, and be able to make objective recommendations regarding the purchase of such equipment.
• Direct the maintenance of shop "cleanliness" in accordance with company housekeeping policies and management directives.
• Coordinate repairs as necessary on the entire physical plant.
• Report to management any situation or condition that jeopardizes the safety, welfare or integrity of the dealership, its personnel or customers.

Requirements

• High school diploma or the equivalent
• 5+ years experience in an automotive technical position.
• 2+ years as a team lead/previous foreman position
• Factory training credentials
• Excellent oral and written communication skills
• Proficient knowledge of dealership's computer systems
• Ability to collaborate with the public, sometimes with several customers at a time
• Ability to collaborate with other dealership personnel
• Must have valid in-state driver's license and have and maintain an acceptable, safe driving record and safe driving habits in order to drive both customer
• Must be insurable
• Must be a team player with impeccable honesty and integrity
• Maintain a high level of professional personal appearance and conduct

Certificates, Licenses, Registrations (Including Driver's License)

Operator's Driver's License; State Inspection License.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and climb or balance. The employee frequently is required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. 

Benefits:

• Medical/Dental
• 401(k)
• Drug Free work environment
• E.O.E

Company Overview

Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 70 years of success, the Houston-based automotive group has 14 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Acura, Honda, Mitsubishi, Nissan, Chevrolet, Buick, GMC, Chrysler, Dodge, Jeep, and Subaru. 

The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. Over 70 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same. 

Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America.  And today, the third Gillman generation is active in the business.

Success has not altered the organization's founding principle.  Every employee in every Gillman dealership knows customer satisfaction is paramount.  And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.