Careers
The Gillman Companies is an established group of family owned automobile dealerships based out of Houston, TX. We have served the automotive needs of Texas since 1938 by maintaining a long-established tradition of excellence and customer satisfaction. Gillman has also been named one of the Houston Chronicle's Top 100 Workplaces 8 years!
We currently have an opportunity available for a Greeter. Qualified candidates will share our passion for great customer service and have a drive to go above and beyond the minimum standard.
Greeter/Car Washer
The Greeter will hospitably greet all clients visiting the dealership and strive to make their experience positive
The Car Washer is a secondary position to fill in at peak times and any absences.
Job Responsibilities
Greets clients & visitors, obtains name and nature of business and directs to the appropriate destination
Directs clients to lounge, and refers clients to appropriate personnel for vehicle status updates
Facilitates customer vehicles through the automated car wash
Attends department meetings as needed
Maintains a professional appearance and neat work area
Performs other duties as assigned
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Effective interpersonal, written and verbal communication
Must be eligible to work in the US and pass pre-employment screening to include MVR, drug test, and criminal background check
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required to stand for long periods of time
Benefits:
Medical/Dental/Vision/Life
401(k) with company match
Paid vacation
Employee discounts
Drug Free work environment
E.O.E
Company Overview
Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With 80 years of success, the Houston-based automotive group has 10 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Honda, Mitsubishi, Nissan, Chevrolet, Buick, GMC, Chrysler, Dodge, Jeep, and Subaru.
The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. 80 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same.
Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America. And today, the third Gillman generation is active in the business.
Success has not altered the organization's founding principle. Every employee in every Gillman dealership knows customer satisfaction is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.
We currently have an opportunity available for a Greeter. Qualified candidates will share our passion for great customer service and have a drive to go above and beyond the minimum standard.
Greeter/Car Washer
The Greeter will hospitably greet all clients visiting the dealership and strive to make their experience positive
The Car Washer is a secondary position to fill in at peak times and any absences.
Job Responsibilities
Greets clients & visitors, obtains name and nature of business and directs to the appropriate destination
Directs clients to lounge, and refers clients to appropriate personnel for vehicle status updates
Facilitates customer vehicles through the automated car wash
Attends department meetings as needed
Maintains a professional appearance and neat work area
Performs other duties as assigned
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Effective interpersonal, written and verbal communication
Must be eligible to work in the US and pass pre-employment screening to include MVR, drug test, and criminal background check
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required to stand for long periods of time
Benefits:
Medical/Dental/Vision/Life
401(k) with company match
Paid vacation
Employee discounts
Drug Free work environment
E.O.E
Company Overview
Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With 80 years of success, the Houston-based automotive group has 10 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Honda, Mitsubishi, Nissan, Chevrolet, Buick, GMC, Chrysler, Dodge, Jeep, and Subaru.
The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. 80 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same.
Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America. And today, the third Gillman generation is active in the business.
Success has not altered the organization's founding principle. Every employee in every Gillman dealership knows customer satisfaction is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.
The Gillman Companies is an established group of family owned automobile dealerships based out of Houston, TX. We have served the automotive needs of Texas since 1938 by maintaining a long-established tradition of excellence and customer satisfaction. Gillman has also been named one of the Houston Chronicle's Top 100 Workplaces 8 years!
Express Service Technician
The Express Service Technician will be responsible for inspecting and lubricating cars in a quick and thorough manner.
Job Responsibilities:
Perform oil and filter change as per factory recommendations
Check air pressure of tires and adjust as per factory recommendations
Performs multipoint inspection for additional repairs that are recommended as per severity
Inspect condition of fluids, wipers, filters, drive belts, brake pad wear, condition of tires, alignment wear, worn suspension parts, any oil leaks
Advises service consultant of additional work
Demonstrates behaviors consistent with the company's vision, mission and values in all interactions with customers, co-workers and suppliers
Adheres to all company policies, procedures and safety standards
Follow company safety procedures to avoid exposure to fumes, dirt and harsh chemicals
Qualifications:
Must pass pre-employment screening to include MVR, drug screen and criminal background check
Must be eligible to work in the US
Ability to read and comprehend written instructions and information
Knowledge in all aspects of automotive repair and maintenance
Must have a valid driver's license
Ability to drive manual transmission vehicles
Prior experience as a technicians helper or apprentice
Demonstrate effective communication and interpersonal skills
State inspection license will need to be acquired wihtin 6 months of employment
Physical Requirements & Working Conditions:
Exposure to inclement weather
Ability to operate an automobile
Prolonged periods of standing, stooping and bending
Exerting 20 to 50 pounds of force occasionally and/or 10 to 25 pounds of force frequently and/or greater than 10 pounds of force constantly to move objects
Requires walking or standing to a significant degree, or requires sitting most of the time but entails pushing and or pulling of arm or leg controls, or requires working at a production rate pace entailing the constant pushing and /or pulling of materials
Benefits:
Medical/Dental/Vision/Life
401(k) with company match
Paid vacation and Paid Holidays
Employee discounts
Drug Free work environment
E.O.E
High Volume store
Great Team Members to Work With
On the job training provided as needed
Company Overview
Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 80 years of success, the Houston-based automotive group has 10 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Honda, Mitsubishi, Nissan, Chevrolet, Buick, GMC, Chrysler, Dodge, Jeep, and Subaru.
The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. Over 80 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same.
Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America. And today, the third Gillman generation is active in the business.
Success has not altered the organization's founding principle. Every employee in every Gillman dealership knows customer satisfaction is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.
Express Service Technician
The Express Service Technician will be responsible for inspecting and lubricating cars in a quick and thorough manner.
Job Responsibilities:
Perform oil and filter change as per factory recommendations
Check air pressure of tires and adjust as per factory recommendations
Performs multipoint inspection for additional repairs that are recommended as per severity
Inspect condition of fluids, wipers, filters, drive belts, brake pad wear, condition of tires, alignment wear, worn suspension parts, any oil leaks
Advises service consultant of additional work
Demonstrates behaviors consistent with the company's vision, mission and values in all interactions with customers, co-workers and suppliers
Adheres to all company policies, procedures and safety standards
Follow company safety procedures to avoid exposure to fumes, dirt and harsh chemicals
Qualifications:
Must pass pre-employment screening to include MVR, drug screen and criminal background check
Must be eligible to work in the US
Ability to read and comprehend written instructions and information
Knowledge in all aspects of automotive repair and maintenance
Must have a valid driver's license
Ability to drive manual transmission vehicles
Prior experience as a technicians helper or apprentice
Demonstrate effective communication and interpersonal skills
State inspection license will need to be acquired wihtin 6 months of employment
Physical Requirements & Working Conditions:
Exposure to inclement weather
Ability to operate an automobile
Prolonged periods of standing, stooping and bending
Exerting 20 to 50 pounds of force occasionally and/or 10 to 25 pounds of force frequently and/or greater than 10 pounds of force constantly to move objects
Requires walking or standing to a significant degree, or requires sitting most of the time but entails pushing and or pulling of arm or leg controls, or requires working at a production rate pace entailing the constant pushing and /or pulling of materials
Benefits:
Medical/Dental/Vision/Life
401(k) with company match
Paid vacation and Paid Holidays
Employee discounts
Drug Free work environment
E.O.E
High Volume store
Great Team Members to Work With
On the job training provided as needed
Company Overview
Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 80 years of success, the Houston-based automotive group has 10 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Honda, Mitsubishi, Nissan, Chevrolet, Buick, GMC, Chrysler, Dodge, Jeep, and Subaru.
The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. Over 80 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same.
Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America. And today, the third Gillman generation is active in the business.
Success has not altered the organization's founding principle. Every employee in every Gillman dealership knows customer satisfaction is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.
Business Unit
HOUSTON, TX> Honda Houston - Sales
Location
Houston, Texas
Sales Consultant – Automotive
We are currently interviewing for 'NEXT LEVEL' individuals. Gillman Honda Houston has been the perpetual sales leader in Houston and surrounding area. We are ready to take our store to the next level to dominate the entire State of Texas and need additional winners to do so. Income levels are only limited to the effort you put in, in other words, THERE IS NO SALARY or INCOME CAP! If you currently sell but are not seeing the income you desire, now is the time to act while positions with a growing team are available. Any sales experience is helpful, even if it isn't automotive sales experience. Only SELF-MOTIVATED, INCOME-DRIVEN individuals need to apply.
Job Responsibilities
Understand and implement dealership sales process
Own every aspect of the sales process (from new client prospecting to vehicle delivery)
Present and demonstrate inventory
Review, update and manage daily inventory reports
Create and execute strategies for increasing market share
Prepare and review monthly plans with sales leadership
Maintain Customer Service Index, Gross Average and monthly units to dealership standards
Remain up-to-date on products, market trends and certification
Must be familiar with Client Relationship Management (CRM) software
Requirements, Education and/or Experience
Experience and prior sales training are a PLUS
Must be eligible to work in the US
Must pass pre-employment screening to include Motor Vehicle Record, drug screen, and criminal background check
Sales license required upon employment
Compensation
Compensation is based on experience and commensurate with Fortune 500 companies
Benefits
Medical/Dental/Vision/Life
401(k) with company match
Paid vacation
Employee discounts
Drug Free work environment
E.O.E
About
Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 80 years of success, the Houston-based automotive group has 10 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Honda, Mitsubishi, Nissan, Chevrolet, Buick, GMC, Chrysler, Dodge, Jeep, and Subaru.
The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. Over 80 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same.
Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America. And today, the third Gillman generation is active in the business.
Success has not altered the organization's founding principle. Every employee in every Gillman dealership knows customer satisfaction is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.
We are currently interviewing for 'NEXT LEVEL' individuals. Gillman Honda Houston has been the perpetual sales leader in Houston and surrounding area. We are ready to take our store to the next level to dominate the entire State of Texas and need additional winners to do so. Income levels are only limited to the effort you put in, in other words, THERE IS NO SALARY or INCOME CAP! If you currently sell but are not seeing the income you desire, now is the time to act while positions with a growing team are available. Any sales experience is helpful, even if it isn't automotive sales experience. Only SELF-MOTIVATED, INCOME-DRIVEN individuals need to apply.
Job Responsibilities
Understand and implement dealership sales process
Own every aspect of the sales process (from new client prospecting to vehicle delivery)
Present and demonstrate inventory
Review, update and manage daily inventory reports
Create and execute strategies for increasing market share
Prepare and review monthly plans with sales leadership
Maintain Customer Service Index, Gross Average and monthly units to dealership standards
Remain up-to-date on products, market trends and certification
Must be familiar with Client Relationship Management (CRM) software
Requirements, Education and/or Experience
Experience and prior sales training are a PLUS
Must be eligible to work in the US
Must pass pre-employment screening to include Motor Vehicle Record, drug screen, and criminal background check
Sales license required upon employment
Compensation
Compensation is based on experience and commensurate with Fortune 500 companies
Benefits
Medical/Dental/Vision/Life
401(k) with company match
Paid vacation
Employee discounts
Drug Free work environment
E.O.E
About
Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 80 years of success, the Houston-based automotive group has 10 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Honda, Mitsubishi, Nissan, Chevrolet, Buick, GMC, Chrysler, Dodge, Jeep, and Subaru.
The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. Over 80 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same.
Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America. And today, the third Gillman generation is active in the business.
Success has not altered the organization's founding principle. Every employee in every Gillman dealership knows customer satisfaction is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.
PRE-OWNED SALES CONSULTANT-
Gillman Honda is looking for Used Car Sales Professionals to Start Immediately!!!
Gillman Honda is seeking performance-driven and disciplined Used Car Sales Consultants. This is not your average automotive sales position; Top Performers will be well compensated! If you’re a used car professional looking to join a Competitive Team and grow your Career:
We offer:
Great Inventory to Sell From
Positive Management Support
Strong New Car Business Provides Great Trades to Sell
Super Location, with Excellent Traffic
Great Pay Plan and Benefits
If this sounds like the place for you, please apply today!
Must be eligible to work in the US and pass pre-employment screening
EOE
Gillman Honda is looking for Used Car Sales Professionals to Start Immediately!!!
Gillman Honda is seeking performance-driven and disciplined Used Car Sales Consultants. This is not your average automotive sales position; Top Performers will be well compensated! If you’re a used car professional looking to join a Competitive Team and grow your Career:
We offer:
Great Inventory to Sell From
Positive Management Support
Strong New Car Business Provides Great Trades to Sell
Super Location, with Excellent Traffic
Great Pay Plan and Benefits
If this sounds like the place for you, please apply today!
Must be eligible to work in the US and pass pre-employment screening
EOE
Service Advisor/ Automotive
Job Description - SERVICE ADVISOR POSITION OPEN
Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs. A strong sales background is a "must" with a requirement of 2-5 years of experience tied to a great work ethic.
Compensation:
IF YOU ARE A HONDA SERVICE ADVISOR WE WILL BEAT YOUR CURRENT PAY PLAN AND MATCH YOUR OFF DAYS
Compensation is based on experience and commensurate with Fortune 500 companies.
*$2500.00 Guarantee for up to the first 90 days. Commission/Performance based position that has the potential earnings up to $7,000+ a month
Job Responsibilities and Requirements:
Attitude is everything—greet service department customers promptly and courteously
Listen to each customer and clearly articulate repair needs to techs
Upsell recommended/additional services using low-pressure, high-integrity methods
Provide accurate estimates of repair/maintenance costs
Adherence to dealership policy on customer vehicle care and operation
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranty repairs
Work hand in hand with dealer technicians to ensure quality is number 1
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Work assigned hours, must be prompt and dependable
Must be eligible to work in the US and pass pre-employment screening to include MVR, drug screen and criminal background check
Medical/Dental/Vision/Life
401(k) with company match
Paid vacation & Paid Holidays
Employee discounts
Drug Free work environment
E.O.E
Our Company is a strong believer is promoting from within when applicable
Hogh Volume Store
Great Team Members to work with
*See dealer for details
About:
Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 70 years of success, the Houston-based automotive group has 10 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Honda, Mitsubishi, Nissan, Chevrolet, Buick, GMC, Chrysler, Dodge, Jeep, and Subaru.
The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. Over 70 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same.
Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America. And today, the third Gillman generation is active in the business.
Success has not altered the organization's founding principle. Every employee in every Gillman dealership knows customer satisfaction is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.
Job Description - SERVICE ADVISOR POSITION OPEN
Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs. A strong sales background is a "must" with a requirement of 2-5 years of experience tied to a great work ethic.
Compensation:
IF YOU ARE A HONDA SERVICE ADVISOR WE WILL BEAT YOUR CURRENT PAY PLAN AND MATCH YOUR OFF DAYS
Compensation is based on experience and commensurate with Fortune 500 companies.
*$2500.00 Guarantee for up to the first 90 days. Commission/Performance based position that has the potential earnings up to $7,000+ a month
Job Responsibilities and Requirements:
Attitude is everything—greet service department customers promptly and courteously
Listen to each customer and clearly articulate repair needs to techs
Upsell recommended/additional services using low-pressure, high-integrity methods
Provide accurate estimates of repair/maintenance costs
Adherence to dealership policy on customer vehicle care and operation
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranty repairs
Work hand in hand with dealer technicians to ensure quality is number 1
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Work assigned hours, must be prompt and dependable
Must be eligible to work in the US and pass pre-employment screening to include MVR, drug screen and criminal background check
Medical/Dental/Vision/Life
401(k) with company match
Paid vacation & Paid Holidays
Employee discounts
Drug Free work environment
E.O.E
Our Company is a strong believer is promoting from within when applicable
Hogh Volume Store
Great Team Members to work with
*See dealer for details
About:
Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 70 years of success, the Houston-based automotive group has 10 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Honda, Mitsubishi, Nissan, Chevrolet, Buick, GMC, Chrysler, Dodge, Jeep, and Subaru.
The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. Over 70 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same.
Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America. And today, the third Gillman generation is active in the business.
Success has not altered the organization's founding principle. Every employee in every Gillman dealership knows customer satisfaction is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.
Business Unit
HOUSTON, TX> Honda Houston - Service
Location
Houston, Texas
Express Service Advisor – Gillman Honda
Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.
Responsibilities
Attitude is everything—greet service department customers promptly and courteously
Listen to each customer and clearly articulate repair needs to techs
Upsell recommended/additional services using low-pressure, high-integrity methods
Provide accurate estimates of repair/maintenance costs
Adherence to dealership policy on customer vehicle care and operation
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Inspect repair quality and ensure that all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
REQUIREMENTS:
Two year minimum experience
Must be eligible to work in the US
Must pass pre-employment screening to include MVR, drug test and criminal background checkCompensation is based on experience and commensurate with Fortune 500 companies
Benefits
Medical/Dental/Vision/Life
401(k) with a company match
Paid vacation
Employee discounts
Drug Free work environment
EOE
About
Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With 80 years of success, the Houston-based automotive group has 10 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Honda, Mitsubishi, Nissan, Chevrolet, Buick, GMC, Chrysler, Dodge, Jeep, and Subaru. The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. 80 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same. Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America. And today, the third Gillman generation is active in the business. Success has not altered the organization's founding principle. Every employee in every Gillman dealership knows customer satisfaction is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.
Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.
Responsibilities
Attitude is everything—greet service department customers promptly and courteously
Listen to each customer and clearly articulate repair needs to techs
Upsell recommended/additional services using low-pressure, high-integrity methods
Provide accurate estimates of repair/maintenance costs
Adherence to dealership policy on customer vehicle care and operation
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Inspect repair quality and ensure that all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
REQUIREMENTS:
Two year minimum experience
Must be eligible to work in the US
Must pass pre-employment screening to include MVR, drug test and criminal background checkCompensation is based on experience and commensurate with Fortune 500 companies
Benefits
Medical/Dental/Vision/Life
401(k) with a company match
Paid vacation
Employee discounts
Drug Free work environment
EOE
About
Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With 80 years of success, the Houston-based automotive group has 10 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Honda, Mitsubishi, Nissan, Chevrolet, Buick, GMC, Chrysler, Dodge, Jeep, and Subaru. The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. 80 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same. Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America. And today, the third Gillman generation is active in the business. Success has not altered the organization's founding principle. Every employee in every Gillman dealership knows customer satisfaction is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.
Business Unit
HOUSTON, TX> Honda Houston - Service
Location
Houston, Texas
The Gillman Companies is an established group of family owned automobile dealerships based out of Houston, TX. We have served the automotive needs of Texas since 1938 by maintaining a long-established tradition of excellence and customer satisfaction. Gillman has also been named one of the Houston Chronicle's Top 100 Workplaces for 8 years!
Business Development Center Consultants have been arranged as a convenience for prospective customers who are are in need of servicing their vehicles for repairs and maintenance.
As a BDC representative of the Service Department your primary focus will be to provide our customers with pricing of those services needed, checking the manufacturer for open safety recalls, prospecting through outbound calls, following up on special order parts, scheduling a reservation date and alternate transportation if needed. It is imperative to treat our clients with kindness and respect by ensuring that each customer engagement is not only friendly but educational on what servicing needs their Honda requires. Gillman Honda's goal is to provide our clients with "Excellent" service through each and every interaction to ensure lifetime relationships for long term customer retention and high Customer Satisfaction Scores.
Training will be provided to prepare the new associate in all aspects of the position prior to dealings with the customer base to ensure confidence and a great opportunity for success! At Gillman Honda we all are expected to "Multi-Task" to ensure future career opportunities are available to every employee.
REQUIREMENTS:
Retail, Sales & Customer Service related experience background (Automotive preferred)
Computer skilled individual who works well in a very fast pace, team environment
Schedule Work Days Monday,Wednesday,Thursday,Friday 10-7 pm and Saturday 8-5 pm
High School Graduate preferred
Bilingual strongly preferred
Must be eligible to work in the US
Must be able to pass pre-employment screening to include drug screen, MVR and criminal background check
BENEFITS INCLUDE (BUT ARE NOT LIMITED TO):
Competitive Pay for Hourly Waged Employee Based on Experience
Full health benefits offered (medical, dental, vision, life)
401k Retirement Savings Plan with a company match
Employee discounts
Paid vacation, Paid Holidays & Sick Pay Provided
Drug Free Work Environment
Great Staff To Work With
Equal Employment Opportunity Employer
Business Development Center Consultants have been arranged as a convenience for prospective customers who are are in need of servicing their vehicles for repairs and maintenance.
As a BDC representative of the Service Department your primary focus will be to provide our customers with pricing of those services needed, checking the manufacturer for open safety recalls, prospecting through outbound calls, following up on special order parts, scheduling a reservation date and alternate transportation if needed. It is imperative to treat our clients with kindness and respect by ensuring that each customer engagement is not only friendly but educational on what servicing needs their Honda requires. Gillman Honda's goal is to provide our clients with "Excellent" service through each and every interaction to ensure lifetime relationships for long term customer retention and high Customer Satisfaction Scores.
Training will be provided to prepare the new associate in all aspects of the position prior to dealings with the customer base to ensure confidence and a great opportunity for success! At Gillman Honda we all are expected to "Multi-Task" to ensure future career opportunities are available to every employee.
REQUIREMENTS:
Retail, Sales & Customer Service related experience background (Automotive preferred)
Computer skilled individual who works well in a very fast pace, team environment
Schedule Work Days Monday,Wednesday,Thursday,Friday 10-7 pm and Saturday 8-5 pm
High School Graduate preferred
Bilingual strongly preferred
Must be eligible to work in the US
Must be able to pass pre-employment screening to include drug screen, MVR and criminal background check
BENEFITS INCLUDE (BUT ARE NOT LIMITED TO):
Competitive Pay for Hourly Waged Employee Based on Experience
Full health benefits offered (medical, dental, vision, life)
401k Retirement Savings Plan with a company match
Employee discounts
Paid vacation, Paid Holidays & Sick Pay Provided
Drug Free Work Environment
Great Staff To Work With
Equal Employment Opportunity Employer